Privacy Policy

Privacy Policy for Mr Carpet Cleaner

Last Updated: September 2026
Location: Leicester, United Kingdom

Mr Carpet Cleaner (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal details when you interact with us through our website forms, phone calls, text messages, and emails. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We only collect personal details that you voluntarily provide to us. This includes:

  • Contact Information: Name, home address, email address, and phone number.
  • Service Details: Information about your property, carpet cleaning requirements, and booking preferences.
  • Communication Logs: Records of text messages, emails, website form inquiries, or notes from phone calls.

2. How We Use Your Information

We process your personal details based on legitimate business interests and to fulfill our contractual obligations to you. Specifically, we use it to:

  • Provide accurate carpet cleaning quotes and schedule appointments.
  • Carry out the requested cleaning services at your designated address.
  • Send booking reminders, invoices, and updates via text, email, or phone.
  • Respond to your inquiries, customer service requests, or complaints.

3. Data Sharing and Disclosure

We value your privacy and do not sell or rent your personal details to third parties. We only share information when absolutely necessary to run our business, such as with trusted IT service providers (website hosting, SMS text gateways, and email service providers) or if required by UK law.

4. Data Security and Retention

We implement appropriate security measures to prevent your personal details from being accidentally lost, used, or accessed in an unauthorised way. We only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

5. Your Legal Rights

Under UK data protection laws, you have specific rights regarding your personal details, including:

  • The right to access: Request a copy of the personal details we hold about you.
  • The right to rectification: Request that we correct any inaccurate or incomplete details.
  • The right to erasure: Request that we delete your personal details under certain conditions.
  • The right to object/restrict: Object to or restrict how we process your data.

6. Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your legal rights, please contact us directly using the contact details provided on our website or through your text/email interactions with us.

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